Also, larger bags may contain smaller bags inside (usually with the tiny parts). The bags are usually numbered based on the building instructions, but please note that there are usually several #1 bags all related to the first steps in building, then several #2 bags, etc. This is to help you in the building process and to not have to search in a heap of thousands of pieces. ➡ MISSING BAGS FROM LEGO SETS: For larger LEGO sets elements are grouped together into clear bags. You can also fill out an online form to report and request missing pieces at the same website. For other countries you can check the LEGO customer service website:. The LEGO customer service phone number in the USA is 1-80, or you can also call the main LEGO shop phone number at 1-80 and they will transfer you to customer care. So if you encounter a missing LEGO element, give LEGO’s customer service a call. If several people notify them about the same missing parts they will notify the appropriate department to correct the issue. They will not just send out the part to you, but will also make notes. So even if you were able to replace the part from your own collection, it is a good idea to give LEGO customer service a call and let them know. If a LEGO element is truly left out of a LEGO set, it is very likely your set was not the only one. This will allow you to continue uninterruptedly, however there is one problem LEGO will never know that the part was missing. You will likely think it’s no big deal, replace the part from your own collection, and keep building. If you are truly missing a LEGO element it is very likely that you already have it in your own LEGO collection and can easily replace it – especially if it’s a common part. (I build on the floor so this is not an issue for me.) If you are building on a table or other raised surface, parts could have easily rolled off. It is also a good idea to check around your work-area. In my experience 99% of the time the piece that I thought was missing was in either of two places: stuck inside an inner bag (those clear plastic baggies you can find inside large sets to separate elements), or stuck inside another (usually larger) element.
In situations like this I take a deep breath before disappointments floods over me and remind myself that LEGO is really good at this, and most likely the part I can’t find is just hiding somewhere… Having said that, there were several times when I thought a part was missing while I was putting together a set.
In fact in all the LEGO sets I have ever gotten I have only run into a truly missing element issue once (in a recent LEGO Mixels set). LEGO is very good at making sure that every set contains exactly what it supposed to.
Discovering that a part is missing can definitely jerk you out of your absorption in building a new LEGO set.įortunately missing elements from LEGO sets is quit rare. You may even play some music in the background as you absorb yourself in putting the set together. You expect to spend quality time putting the set together either by yourself or with your building-buddies. ➡ MISSING LEGO ELEMENT(S): Opening a brand new LEGO set is always an exciting event. So what is the best way to deal with these situations? This is what we will be discussing today. There may be times when a LEGO set you purchase is missing some parts, or perhaps you notice quality issues with an element as you assemble a LEGO set.